Refund policy

RETURNS

Our policy lasts 15 days.
If 15 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unopened and in the same condition that you received it.

Additional non-returnable items:
Gift cards

If you want to return a good, please contact us first by email (info@4711online.com) in order to receive our approval. To complete your return, we require a receipt or proof of purchase.

REFUNDS
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at info@4711online.com.

SALES ITEMS 
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

EXCHANGES 
We only replace items if they are defective or damaged.
If your parcel is damaged upon arrival, please take some pictures and contact us directly. You can send these images and a description of the situation to info@4711online.com.

Depending on where you live, the time it may take for your exchanged product to reach us, may vary.

RETURN SHIPPING:
You will be responsible for paying your own shipping costs for returning your item.  
To return your product, you should send your product to:
VOF 4711 BRUGES, Ringlaan-Zuid, 104, 8420 De Haan, Belgium

VOF 4711 Bruges cannot be held responsible for lost items and advices to use a trackable shipping service and /or purchasing an shipping insurance.